Ask the Expert

• Plumbing Glossary
  A-Z index of plumbing definitions you need for around your home.
• Plumbing FAQ
  Common questions we receive about plumbing problems in general.
• How-To-Guide
  Handy reference materials for home plumbing Do-it-Yourself.
• Plumbing Tips
  Here are some helpful tips for home plumbing repairs.

We live our code of values by...

RESPECT

• treating others as we would like to be treated.
• listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
• responding in a timely fashion.
• speaking calmly and respectfully, without profanity or sarcasm.
• acknowledging everyone as right from their own perspective.

INTEGRITY

• making only agreements we are willing, able and intend to keep.
• communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
  
• looking to the system for correction and proposing all possible solutions if something is not working.
  
• operating in a responsible manner, “above the line.”
• communicating honestly and with purpose.
• asking clarifying questions if we disagree or do not understand.
• never saying anything about anyone that we would not say to him or her.

CUSTOMER FOCUS

• ... continuously striving to maximize internal and external customer loyalty.
• ... making our best effort to understand and appreciate the customer’s needs in every situation.

HAVING FUN IN THE PROCESS!